Please see blow for answers to some frequently asked questions. If your question is not answered please email or use our contact form

1.) Setting your PID parameters: If you experience overshooting of temperatures change your PID settings by following the instructions below:

  1. Press set
  2. enter pass code 0036
  3. press set
  4. enter the following parameters by scrolling to the setting and pressing set.
  • D = 1
  • P = .3
  • I = 5
  • SouF = .2

2.) Warranty:

All of our products come with a full 1 year warranty, heating elements come standard with a 2 year warranty and our kettles are covered by a lifetime warranty against manufacturing defects.