You may return most new, unopened items within 14 days of delivery for a full refund less original shipping costs. Please note, you are responsible for shipping the item(s) back to us. It is highly recommended that you ship the items insured as the customer is responsible for the products overall condition until we receive and inspect the product for damage. No refunds or returns on custom products or items damaged in return shipping to us.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We generally accept a 70% deposit for fabricated items. The deposit amount may vary depending on the specific situation. You are contracting with us to provide you equipment and we are expending time, effort, and money to fulfill our obligation to you, not to mention foregoing potential sales to other customers by reserving and holding equipment for you.
Our goal is to best meet your needs while protecting our business from costs that are incurred when a customer cancels their order. We strive to minimize these costs, but all parties recognize that there are potential costs and that Colorado Brewing is allowed to recover reasonable costs that we incur when we accept your order in good faith and it is subsequently cancelled.
When your item is completed (or near completion) and we are ready to ship it, we will contact you and request the balance due plus shipping costs. Please pay this amount at your earliest convenience so we can send your item to you. If you do not pay the remaining amount due within 30 days after we notify you that the remaining balance is due, we may elect to treat the order as though you have cancelled it.
If you cancel your order prior to delivery, we will do our best to mitigate our costs and as a result, minimize the amount of deposit applied to the cancelled item(s). In cases of cancellation, we may elect to retain up to 20% of the purchase price of your equipment, depending on the severity of the situation. Highly custom items or items that are not our normal production items may have higher cancellation costs, including up to the full amount of the deposit if we cannot recoup or reduce our costs.
At Colorado Brewings discretion, orders cancelled shortly after being placed will most likely be refunded in full, less any fees we have incurred in the process such as bank wire transfer fees, etc.